Support

Unified Payments Interface (UPI) is a system developed by the National Payments Corporation of India (NPCI), which enables all Mauritians, using blink app to Scan & Pay any UPI powered India QR code and make payments. The platform is similar to Mauritian MauCAS.

To use the option of scanning & making payments in India via the UPI QR codes, you need to register on the blink by Emtel app. Once registered, use the Scan & Pay option in blink app to make payments in India directly from the app.

Any blink user can easily Scan and Pay a wide variety of shops and businesses in India which use UPI /BHIM QR codes. The process is absolutely secure and convenient. You just have to scan the INDIA UPI QR codes (ex: Phone Pay, Google Pay, Bhart Pay etc. Some service providers like Paytm, HDFC bank will be enabled soon by NPCI India).
While scanning and once the QR is validated, you will be prompted to add the amount in Indian Rupees. Upon confirmation, the converted equivalent amount in Mauritian Rupee will appear on the blink app. Authorise the transaction by entering your unique PIN. You can confirm the payment with the merchant who will also receive a notification once the transfer is successful.

The amount is deducted from your Mauritian account and the merchant will get the payment in Indian rupee. The real-time currency conversion is handled by the Bank of Mauritius & UPI.

In case the merchant does not get the payment and the notification, the amount deducted from your bank will be immediately reversed. You can verify same from your bank app.

Currently, 5 banks have access to the UPI service. They are namely: SBM, SBI, Bank of Baroda, Mau Bank & Bank One. The users of these banks can use Scan & Pay option on blink app to make UPI transactions. Other banks, including MCB & ABSA, are not ready yet. If ever you try to use one of these banks, a message will appear saying same is not ready. Once they are ready, you will be notified accordingly.

All merchants using INDIA UPI QR codes such as Phone Pay, Gpay, Bhart Pay etc support BHIM UPI QR code.

Some service providers like Paytm or HDFC bank will be enabled soon by NPCI India.

You can identify a BHIM UPI QR code in India by the logos of the BHIM & UPI. You will be able to Scan & Pay at any merchant who has the BHIM UPI QR code issued by Google Pay, Paytm, Phone pay and many more.

If it is a valid QR code, it will be recognised by the blink app and you will be able to transact. If the QR code is invalid, it will be rejected.

Yes, it is absolutely safe to scan BHIM UPI QR code in India, as their deployment aligns with the regulations set by the Bank of Mauritius and the National Payments Corporation of India.

• Log in to blink and select Scan & Pay feature.
• If the QR code is a BHIM UPI QR code, you will be required to input the amount in Indian Rupee and submit.
• If the QR code is not a BHIM UPI QR code, you will be notified “Invalid QR”.
• Just scan the INDIA UPI QR codes (e.g.: Phone Pay, Google pay, Bhart Pay etc. Some service providers like Paytm, HDFC bank will be enabled soon by NPCI India).
• While scanning and once the QR is validated, you will be prompted to add the amount in Indian Rupee. Upon confirmation, the converted equivalent amount in Mauritian Rupee will appear on the blink app. Authorise the transaction by entering your unique PIN. You can confirm the payment with the merchant who will also receive a notification once the transfer is successful.
• The amount is deducted from your Mauritian account and the merchant will get the payment in Indian rupee. The real-time currency conversion is handled by Bank of Mauritius & UPI.

No, you will need to be connected to either mobile data or have Wi-Fi connectivity to Scan & Pay BHIM UPI QR codes.

You can send a WhatsApp message to our Customer Support team on +23057288970.

You will be shown the conversion from Indian Rupees to Mauritian Rupees and you will be asked to confirm.

Example: If the amount added is Rs 1,000 Indian rupees and the conversion rate is Re 1 Indian rupee equals to Rs 2 Mauritian rupees, the amount shown in Mauritian rupee would be Rs 500.

UPI will automatically apply the FOREX conversion from Mauritian rupees to Indian rupees at the rate defined by the Regulatory bodies of Mauritius & India.

No, there is no fee charged by blink as of now.

You will be notified through an SMS upon any successful or unsuccessful transaction on blink.
The payment confirmation will also be available instantly on your blink app screen.

The merchant in India will be notified as per their existing flows in India, mainly via SMS or apps.

Yes, there is a transaction limit for payments made through UPI (Unified Payments Interface) QR codes in India. These limits are set by the National Payments Corporation of India (NPCI) and
the per transaction limit for UPI payments as per NCPI, is INR 100,000. However, if payment is to be made for educational institutions and healthcare, the limit is INR.500,000. The limits are subject to change as per NPCI any time.

Unified Payments Interface (UPI) is a system created by the National Payments Corporation of India (NPCI). It allows users to link multiple bank accounts to a single mobile application from any participating bank, combining various banking features, easy fund transfers, and merchant payments. This system enables Indians visiting Mauritius to use their Indian UPI app to scan and pay using any UPI-powered QR code for making payments

Indian citizens with a Fintech Indian App, visiting Mauritius, can use their Indian apps, capable of reading BHIM UPI QR codes, to easily Scan & Pay at blink merchants equipped with a UPI QR code.

Indian payment app such as BharatPe, G Pay and PhonePe support UPI QR code scanning. Some service providers like Paytm, HDFC bank will be enabled soon by NPCI India).

You can identify a UPI QR code in Mauritius by the logos of BHIM, UPI, Bank of Mauritius, MauCas and blink. You will be able to Scan & Pay any blink merchant who has the UPI QR code.

blink is a Mauritian instant payment Fintech app allowing users to make digital payments through Mauritius National Instant Payment switch (MauCas) which is regulated by the Bank of Mauritius.

blink has a merchant ecosystem and has been authorized by the Bank of Mauritius to deploy UPI QR codes to blink merchants.

Yes, it is completely safe to scan blink UPI QR codes in Mauritius, as their deployment aligns with the regulations set by the Bank of Mauritius and the National Payments Corporation of India, it is similar to scanning any UPI QR code in India and abroad.

Log in to your Indian Fintech App and select the Scan & Pay feature.
• On Your UPI app, select & approve international Scan or Global scan depending on the app
• If you are using an app that doesn’t support UPI QR code, you will be notified “Invalid QR”.
• If you are using an app that supports UPI QR code, you will be required to input the amount in Mauritian currency and submit.

No, you will need to be connected to either mobile data or Wi-Fi to scan & pay BHIM UPI QR codes.

You will be shown the conversion from Mauritian rupees to Indian rupees and asked to confirm.
Example: If the amount added is Rs 500 Mauritian rupees and the conversion rate is Rs 1 Mauritian rupee equals to Rs 2 Indian rupees; the amount shown in Indian rupee would be Rs 1000.

UPI will automatically apply the FOREX conversion from MUR to INR (The rate used will be defined by the regulatory bodies of Mauritius & India).

A service fee may be applicable by the Indian Fintech app. blink will not charge any fee to customer and will not be aware of the applicable fee by India app and has no control over it.

Upon any successful or unsuccessful transaction on your Indian app, you will be notified through an SMS or an in app notification.

To send money to someone using blink:
• Go to ``Pay Contact`` on blink
• Enter the mobile number of the beneficiary
• Enter the amount
• Enter the Remarks
• Click on Proceed
• Enter your 4-digit mPIN & click on Continue

You may also do the following:
• Go to ``Payees`` on blink
• Click on ``Send Money``
• Enter the mobile number of the beneficiary
• Enter the amount
• Enter the Remarks
• Click on Proceed
• Enter your 4-digit mPIN & click on Continue

``To send money to any local commercial bank:
• Go to ````Bank Transfer```` on blink
• Select the Bank Name
• Enter the Bank Account Number
• Enter the Recipient's Name
• Click on Continue
• Enter Amount
• Enter Remarks
• Select the bank you would the amount to be debited from
• Click on Proceed
• Enter your 4-digit mPIN & click on Continue``

If you have more than one bank account linked to blink, the amount will be credited to your Primary bank account which you selected.

No, the functionality ``Pay to Contact`` is possible towards blink users only. The transfer will not go through and you will be notified of same. You may still however do a bank transfer as follows:

To send money to any local commercial bank:
• Go to ``Bank Transfer`` on blink
• Select the Bank Name
• Enter the Bank Account Number
• Enter the Recipient's Name
• Click on Continue
• Enter Amount
• Enter Remarks
• Select the bank you would the amount to be debited from
• Click on Proceed
• Enter your 4-digit mPIN & click on Continue

No. The transfer is free of charge.

The minimum amount is Re 1.

The maximum amount is Rs 250,000 per transaction.
Notes:
- The daily transaction limit can go up to the limit set as per your respective bank(s).
- To enhance security, transactions over Rs 100,000 will require OTP validation. For amounts below Rs 100,000, you will need to enter your mPIN.

``To change your transaction limit,
• Go to your ````Profile```` Menu on blink
• Select ````Set Transaction Limit````
• Set the ````Minimum Limit````
• Set the ````Maximum Limit````
• Click on ````Set Limit```` to validate the choice``

To request money to someone using blink:
• Go to ``Request Money`` on blink
• Search your contact
• Enter the amount
• Enter the Remarks
• Click on Request
• Enter your 4-digit mPIN & click on Continue
You will be notified that the request has been sent and the person to whom you sent the request will also be notified

There are 3 ways to make a payment with blink:
- By scanning any registered MauCas QR code at the merchant’s counter with your blink app.
- By paying to the mobile number of the person using blink.
- By paying directly to a bank account.

Quick Response (QR) is a machine-readable code and is displayed at all registered merchants. You may scan the QR code to make your payments.
You also have a QR code in your blink app that you can use to receive payments.
Go to your Profile option and click on My QR Code.

To get your QR Code, go to your Profile option and click on My QR Code.

There are 2 ways to make a payment using Scan & Pay:

1. Scan a registered MauCas QR code:
• Go to ````Scan & Pay```` on blink
• Scan any registered MauCas QR code
• Enter Amount
• Enter Remarks
• Select the bank you would the amount to be debited from
• Click on Proceed
• Enter your 4-digit mPIN & click on Continue

2. Using a mobile number:
• Go to ````Scan & Pay```` on blink
• Enter the Mobile Number
• Enter Amount
• Enter Remarks
• Select the bank you would the amount to be debited from
• Click on Proceed
• Enter your 4-digit mPIN & click on Continue

Yes, you will be notified through an SMS and with an in-app notification for each transaction.

You can check all your transactions instantaneously under the bell icon or under the Recent Transactions menu. You will have the details of the date, amount, transaction ID & other details. You will also be able to share the transaction details.

Yes. You will need either a WiFi connection or mobile data to use blink.
When using the app, Emtel mobile customers will not be charged for data usage.
However, data charges may apply if you are with another mobile operator.

You may immediately inform the merchant so that the extra amount is refunded as per mutual agreement between you and the merchant. Else, you may also contact us on 8971 for further assistance.

``You can pay your Emtel bill as follows:
• Go to ````Pay Bills```` on blink
• Search for Emtel Ltd
• Enter the Mobile Number
• Click continue
• Select the bill you would want to pay
• You may change the amount under each bill generated to make a part payment
• Select the bank you would the amount to be debited from
• Click on Pay Bill
• Enter your 4-digit mPIN & click on Continue``

Yes, you can do so by changing the amount under each bill generated to make a part payment.

``Yes, you can do as follows:
• Go to ````Pay Bills```` on blink
• Search for the available Service Provider(s)
• Enter the required details
• Click continue & follow the steps
• You will be required to enter your 4-digit mPIN to complete the transaction``

You will have to input the biller’s identifier when initiating the payment for the first time.
Once the payment is done, you will have the option to save the biller as favourite for future payments where you will not need to enter the details again.

You may pay your bills to:
Emtel Ltd, Canal+, CEB, ILA, Rogers Capital, SICOM Life Insurance Ltd and SICOM General Insurance Ltd.
Stay tuned for other new billers!

Yes. You may scan the QR code of other merchants having a MauCas logo.

You need to ensure that the QR code scan is good and it should fit in the scanning area of your blink app.
Also, please check if the Merchant’s QR code is of good quality. As an alternative, you may pay using the merchant’s mobile phone number.

When you submit your payment, the transaction will be processed if all the details are input for a valid merchant. If the details are incorrect, your request will be rejected.

You are recommended to check whether your phone's message inbox is full. In case it is full, clear some messages.

You can recharge your prepaid mobile or prepaid Airbox with this service. You may also recharge someone else's number with this option..

You will get different benefits on different recharges using blink. Please click HERE to know more.

Yes, you will be notified through an SMS and with an in-app notification for each transaction.

You can check if the transaction has been successful or not by clicking on the bell icon or by checking the transactions in your app.

The self-transfer feature allows you to transfer funds between your own bank accounts directly through blink.

To use the self-transfer feature
 Log in on your blink app
 Select the self-transfer option available in the dashboard section
 Enter the “Amount” you wish to transfer
 Enter “Remarks”
 Click on “Confirm”
 Enter your mPIN
 Click on “Continue”

Self-transfers with blink are completely free and instant!

Yes, the self-transfer feature is accessible for all your linked bank accounts.

Self-transfers are instant. If you notice any delays, you may contact our support team on 8971.

The auto-payment feature in blink allows you to conveniently schedule automatic payments from your bank accounts to your billers or payees. You can set it up as a one-time payment or as a recurring payment for your ease. You can easily choose the date to schedule the payments also.

 To set up an auto-payment, log into your blink account,
 Select “Auto Payment”
 Click on “Set Auto Payment”
 To schedule a transaction, select either “Payee” or “Biller”

If you selected a “Payee”,
 Add the details of the payment as per the guide on the screen
 Schedule the payment by selecting the start date, end date and frequency (daily, weekly, monthly or yearly)
 Click on “Proceed”
 Enter your mPIN
 Click on “Confirm”
 Note: You may also add a Payee if your contact is not already in your Payee’s list and you can easily schedule both one-time and recurring auto-payments.

If you selected a “Biller”,
 Add the details of the payment as per the guide on the screen
 Schedule the payment by selecting the start date, end date and frequency (daily, weekly, monthly or yearly)
 Click on “Proceed”
 Enter your mPIN
 Click on “Confirm”
 Note: You can easily schedule both one-time and recurring auto-payments.

Absolutely! With blink, you can easily schedule both one-time and recurring auto-payments. Just choose the type of payment during setup and select your preferred frequency for recurring payments.

You can set up recurring payments to be made daily, weekly, monthly or yearly. This flexibility allows you to customise your payment schedule to fit your unique needs.

Yes, you can easily specify both the start and end dates for your auto-payments. This feature gives you full control over when your automatic payments begin and when they end.

Setting up of auto-payments & making payment with blink is completely free!

To modify or cancel an existing auto-payment, simply log into your blink account,
 Go to the auto-payment section
 Search for the scheduled payment you want to adjust
 Follow the prompts to make updates or cancel the payment.
 Note: Ensure that changes are done before the next scheduled payment date

blink has amazing and exclusive offers for you. Use your blink app to enjoy the best offers & rewards.

For security at all times, never share your mPIN.

If you have forgotten your mPIN, open your blink app and click on “Forgot MPIN” to generate a new one.

If you have forgotten your mPIN, open your blink app and click on “Forgot MPIN” to generate a new one.

To unlock your mPIN, click on Forgot mPIN on the blink app.
You will need to enter your Bank Account Number which you have used for the bank linking. Carefully input the details to successfully unlock your mPIN immediately.

Never share your MPIN to anyone.

No, the person will require your mPIN or fingerprint to be able to make any transaction on your device.

If you have lost your phone, you need to either send a mail on emtel@emtel.com, call Emtel Customer Care on 8971 or walk in an Emtel showroom with your ID card to suspend your account.

``Prior to the replacement of your device, you should:
• Uninstall the blink app from your old phone.
• Download blink from App Store (iOS/Apple), Google Play (Android) or Huawei AppGallery on your new phone.
• Input your details (Name, NID/ Passport) and click on Continue
• Set your new 4-digit MPIN.``

If you change your mobile number, you will have to register again on blink with the new number and enter your personal details.
Once the validation is done by Emtel, you will be able to link your bank account.
You may send an email on emtel@emtel.com or visit an Emtel showroom to disable the previous mobile number.

In the event that you send your phone for repairs, we recommend you to uninstall the app on the handset before sending it for repairs. While using your SIM card on another handset, you may download and install the app on the replacement device until your device is repaired. The same process applies when your handset has been repaired.

You should use the mobile number which you have registered at your respective bank for authentication.

You will be allowed to use one device at a time. In the event of any change in device, you will have to link your registered bank again.

Yes, you can add beneficiaries on blink to ease payment.